At DN99, your privacy is not merely a legal obligation — it is a commitment we have taken seriously from day one. This Privacy Policy openly explains how we collect, use, store, and protect your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA 2010). Please read it carefully before registering or using our platform.
These are not just words on paper — every principle is translated into concrete action within our systems, every single day
DN99 only collects data that is genuinely necessary to provide our services. We do not request irrelevant information. This "minimum necessary data" principle ensures that disclosure of your personal information is limited strictly to what is required.
All data transmitted between your browser and DN99's servers is protected by 256-bit SSL encryption — the same standard used by Malaysia's leading banking institutions. Data stored on our servers is also encrypted and secured by multi-layered firewalls.
DN99 has never and will never sell, rent, or trade your personal data to any third party for marketing purposes. Your data belongs to you — it is not a business asset to be traded without your knowledge and consent.
In accordance with PDPA 2010, you have the right to access, review, and request corrections to any personal data we hold about you. You may also withdraw consent for specific data uses or request account closure along with the deletion of your data.
All data handling operations at DN99 are designed and audited to ensure full compliance with the Malaysian Personal Data Protection Act 2010. Our compliance team reviews this policy regularly and updates procedures whenever legislation or best practices change.
We believe players deserve to know exactly how their data is used. This Privacy Policy is written in clear, straightforward language — not legal jargon designed to obscure true intent. If anything is unclear, our team is happy to explain further.
This Privacy Policy is published by DN99 (dn99.link) and applies to all users who register an account, use any of our services, or access any part of our platform. This document provides a comprehensive explanation of our data handling practices and gives you the information you need to make informed decisions about using our services.
This Privacy Policy should be read together with Terms & Conditions ours and forms the entire agreement between you and DN99 regarding the handling of your personal data. By using our platform, you acknowledge that you have read and fully understood this Privacy Policy.
DN99 acts as the data controller for all personal data collected through our platform. This means we are fully responsible for determining the purpose and manner in which your data is processed, and we bear compliance obligations under applicable law.
DN99 collect several categories of personal data from you in different circumstances. Below is a full explanation of the types of data we collect and how it is collected:
Data You Provide Directly:
Automatically Collected Data:
You can control and delete cookies through your browser settings. However, disabling all cookies may affect certain platform functions such as staying logged in and saved game preferences. Our analytics cookies are used solely in aggregated form that cannot be used to identify any individual.
DN99 using collected personal data for specific, legitimate, and transparent purposes as outlined below:
| Purpose of Use | Types of Data Used | Legal Basis |
|---|---|---|
| Account Registration & Management | Name, email, phone number, password | Contract performance |
| Processing deposits and withdrawals | Financial information, identity verification | Contract performance |
| Age and identity verification (KYC) | MyKad / passport, personal information | Legal obligation |
| Fraud prevention and anti-money laundering | Transaction data, technical data, gaming records | Legitimate interest & legal obligation |
| Customer support and complaint resolution | Communication data, account records | Contract performance |
| Platform improvement and analytics | Usage data, technical data (aggregated) | Legitimate interest |
| Promotional communications (with your consent) | Email address, phone number | Consent |
DN99 will not use your personal data for any purpose beyond those listed above without first obtaining your additional consent. If you have previously consented to receiving promotional communications and wish to withdraw that consent, you may do so at any time by clicking the "unsubscribe" link in any of our marketing emails or by contacting customer support.
DN99 does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. However, there are limited circumstances in which we may share your personal data with other parties:
Payment Service Providers: To process deposits and withdrawals, we are required to share relevant transaction information with providers such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and banks supporting FPX. Such disclosure is limited strictly to the information necessary to complete the transaction.
Game Providers: Third-party game providers such as Evolution Gaming and Pragmatic Play may receive minimal technical data (such as session IDs) to deliver games to you. These providers are bound by strict data protection agreements with DN99 and are not permitted to use your data for any other purpose.
Regulatory Bodies and Law Enforcement: Where required by law, court order, or a competent regulatory authority, DN99 may be required to disclose certain personal data. We will notify you of any such request where permitted by law to do so.
Business Transfer: In the event of a merger, acquisition, or asset sale, user data may be transferred as part of that transaction. We will notify you before your data becomes subject to a different privacy policy.
All personal data collected by DN99 stored on secure servers with strictly controlled access. Data is encrypted both in transit and at rest. We apply role-based access controls to ensure that only authorised staff may access player personal data.
Our data retention periods are based on legal and legitimate operational requirements:
Once the retention period expires and there is no legal requirement to retain the data further, DN99 will securely delete or anonymise that personal data.
As a data subject under PDPA 2010, you have the following rights regarding personal data we hold about you:
To exercise any of the rights above, please contact us by email at support@dn99.link, clearly stating your request. We may require identity verification before processing any data-related requests to ensure the security of your account.
DN99 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, accidental disclosure, alteration, or destruction:
While we take all reasonable precautions, no system can be guaranteed 100% secure. We therefore encourage you to play your part in protecting your account by using a strong password, never sharing your login credentials with anyone, and notifying us immediately if you suspect any unauthorised activity on your account.
Platform DN99 uses cookies and similar tracking technologies to enhance your experience and help us understand how the platform is used. Cookies are small text files stored on your device when you visit our platform.
We use the following types of cookies:
You can manage cookies through your browser settings. Most browsers allow you to view, delete, or block cookies. However, disabling essential cookies may affect your ability to log in or use certain platform features. DN99.
Platform DN99 is intended exclusively for individuals aged 18 and above. We do not knowingly collect or store personal data from anyone under 18. If we discover that we have collected data from a child or minor, we will take immediate steps to delete that data and close the associated account.
If you believe that a child or minor has registered an account on DN99, please notify us immediately by email at support@dn99.link so that we can take the appropriate action.
Platform DN99 may contain links to or integrations with third-party game providers. This Privacy Policy applies only to data collected and processed by DN99 directly. If you leave our platform and access any third-party websites or services, the privacy practices of those websites or services will apply, and DN99 is not responsible for how they handle your data.
We encourage you to read the privacy policy of any third-party platform you access, even if you reached it through a link on the DN99 platform.
DN99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or improvements to how we protect your data. When material changes are made, we will:
We encourage you to review this Privacy Policy periodically. Your continued use of the DN99 following the publication of any amendment constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, you have the right to close your account and stop using the platform.
If you have any questions, concerns, or requests regarding this Privacy Policy or how DN99 handles your personal data, please reach out to us through any of the following channels:
Our privacy support team will endeavour to respond to all enquiries within 3 business days. For formal requests relating to data rights under PDPA 2010, the response time is within 21 business days from the date a complete request is received.
Privacy is not a one-time project to be completed and forgotten. At DN99, it is a daily practice embedded in our organisational culture. All new staff undergo data protection training, and internal audits are conducted regularly to ensure full procedural compliance. Your trust in us is something we do not take lightly. For more information on our compliance practices, visit About Us. For responsible gaming rights, visit Responsible Gaming.